Privacy Policy

Who Are We?
Nur Telecom offers online shopping in Bangladesh for all kinds of electronic products such as mobiles, accessories, Smart Phone Parts at best price. Corporate office located at Level:6, Shop:10, Block: B, Basudhara City, Panthapath
What Do We Do with Your Information?
Our eCommerce website or app may collect various type of required information if you want to place an order for the desired product you want to buy from us using the website or app. When you purchase something from our online store through the website or app, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. We will receive, store and process your data for preparing your purchase order on our eCommerce site and will save it for any possible future allegation. We usually collect personal information such as your title, name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, mobile number, payment procedure and another similar kind of information. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. With your Permission, we may send you emails about our store, new products, and other updates.
Third Party Policy
We may pass your details to other companies affiliated with us only for the purpose of providing you better service. We may somewhat pass your details to our agents and subcontractors to help with analyzing data and
providing us with marketing or customer service assistance. We may also use third parties to assist us with delivering products to you and to help us to collect payments from you. In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
Security of Your Information
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL). Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI- DSS requirements and implement additional generally accepted industry standards. We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. Visit our Terms and Conditions page to learn more about our complete terms of service.
Your Right to Withdraw & Change
If you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information and if you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at
support@nurtelecom.com.bd

What are the Refund Modes?
If the refund does not arrive after the next two months’ statements, please contact your issuing bank or party directly for support.
Refund Method Voucher, Bank Transfer, Credit Card Reversal
NOTE:
Processing Time
2-3 Business Days
3-9 Business Days
7-12 Business Days
★ Any postage fee incurred during the returns, please send us your postage fee with receipt for us to refund to you. Processing time will be the same as bank transfer method.
Can you request an exchange rather than a refund?
If you prefer to exchange your product, just let Customer Service know and we will call you as soon as your product has been received, and we have looked into the availability of the requested product. But the product must be totally sealed/intact for any exchange.
If you choose a refund voucher, you can also use it to buy any product on nur telecom within the voucher amount.
If your returned product is not validated for return, how are you
informed?
If your return is invalid, then we will call you to explain the issue and send the item back to you. We will arrange the delivery of the item. You can still avail warranty if you have.
NOTE:
★ We will make 3 attempts to return the product to you. However, after this, we will cancel the return procedure but we will keep the product with us for a maximum of 15 days for you to retrieve from our office premises.