Frequently Asked Questions (FAQs)

ORDERING FAQS

1. How do I buy from NurTelecom.com.bd?
Our website is designed to make your shopping experience fun, fast, easy and reliable. Placing an online order at Nurtelecom.com.bd is very fast and easy. Follow some simple steps, as shown in the How To Place an Order segment of our page for a step-by-step guide on making a purchase from Nurtelecom.com.bd.

2. How do I check my order status or view my order?
You will be able to check the status and details of your current and previous orders by visiting My Account >  My Order after you log in.

3. I’m having trouble placing my order, what can I do?
If you are experiencing issues with your order, our Customer Service Team are here to help you. Please contact us at service@nurtelecom.com.bd

4. Can I change my order?
No, we currently do not allow you to make changes once an order has been placed at customer side,we suggest you contact us to confirm if it’s possible do it or make a new order directly.we will ship all your latest orders together.

PRICING & PAYMENT FAQS

1. What is the price and currency?
All of the price are in BDT and only for goods value, not including shipping and other cost.

2. Which payment options are available?
We currently accept bKash as methods of payment and Cash on delivery only. We are working towards accepting credit card payments and bank transfer directly in future. Please check with us soon for any further updates. We apologize for any inconvenience caused.